Buying questions, answered straight.

Facilities and workplace teams where requests arrive faster than anyone can track them — typically from a handful of operators up to a few dozen. Below that, a shared inbox and a weekly review will serve you better; we will tell you so.

No — and it does not try to. ServiceNow is built for IT service management at scale: ITIL process, asset management, change control. JFS OPS is built for facilities and workplace operations: intake, triage, ownership, escalation, and memory. Many organizations will sensibly run both, each doing what it is for.

It connects to the tools your team already uses — in the standard pilot that is Microsoft 365: permission to read and write the SharePoint lists it manages, plus delegated sign-in for invited users. Your IT contact approves this once in week 0. We do not ask for tenant-wide admin rights, and we document exactly what is granted.

SharePoint lists, Teams notifications, and email intake — JFS OPS fits around the tools your team already uses. New integrations are scoped per pilot and agreed in writing, so everything we list is working software, not a logo wall.

Four working weeks, one team, one site. Configuration, onboarding, weekly check-ins, and an end-of-pilot evidence pack are included. All terms — including any pilot fee — are agreed in writing before week 0. See the pilot plan for the full detail.

Yes. Your request data lives in your own systems — in the standard pilot, your Microsoft 365 tenant — so it was never locked in to begin with. Audit and history records are exported to you on request, in standard formats. Off-boarding means access revoked and records handed over — not a retention negotiation.

Your invited team, and JFS OPS staff only as needed to run your pilot — never for marketing, never shared with third parties, never used to benefit another customer. Requester email addresses are masked in the queue; full details appear only where the role needs them.

Then it does not work out, and you will know why — the week-4 review measures against the success criteria we agreed in week 0. You keep the evidence pack and the lessons. There is no auto-renewal trap and no awkward breakup call.

No. Accounts are invite-only and every pilot starts with a conversation. Operational software that touches safety escalations should not be something you stumble into with a credit card.

Ticketing tools record work. JFS OPS is built around the moments ticketing tools miss: the triage decision with its reason shown, the warning before an SLA breaks, the safety escalation that cannot silently disappear, and the memory of what happened last time. If all you need is a ticket log, a cheaper tool will do.